Serraclaug - About Us

Our Story

Serraclaug was founded following a simple observation: despite advances in banking technology, many people remained vulnerable when using cash machines. Our founders, having spent years working in financial security, recognised the need for accessible, practical guidance that could help everyday users protect themselves.

What began as a small consultancy in London has grown into a trusted partner for individuals, small businesses, and larger organisations across the United Kingdom. We combine technical expertise with clear communication, ensuring our clients understand not just what to do, but why it matters.

Today, we continue to evolve our services alongside emerging threats, maintaining our commitment to practical protection that works in real-world situations.

Our Values

The principles that guide everything we do

Practical Solutions

We believe security advice must be actionable. Every recommendation we make can be implemented immediately without specialist equipment or technical knowledge.

Honest Assessment

We provide candid evaluations of your vulnerabilities. Sugarcoating risks serves no one, so we tell you exactly where improvements are needed and why.

Continuous Learning

Criminal methods evolve constantly. Our team actively monitors emerging threats and updates our guidance to reflect current realities, not outdated assumptions.

Accessible Expertise

Security knowledge should not be gatekept behind technical jargon. We explain complex concepts in straightforward terms that anyone can understand and apply.

Client Focus

Your circumstances are unique. We listen carefully to understand your specific situation before making recommendations, ensuring advice that fits your actual needs.

Measured Response

Not every threat requires expensive countermeasures. We help you allocate your security resources proportionately, focusing effort where it will have the greatest impact.

Our Approach

How we help clients achieve better security outcomes

Assessment First

Every engagement begins with understanding your current situation. We examine your existing practices, identify potential vulnerabilities, and establish a baseline from which to measure improvement.

Tailored Recommendations

Generic advice helps no one. Based on our assessment, we develop recommendations specific to your circumstances, considering factors like transaction frequency, typical amounts, and geographical context.

Implementation Support

Knowing what to do differently is only the first step. We provide practical support to help you actually implement changes, whether through training sessions, written materials, or ongoing consultation.

15+ Years of Experience

2,400+ Clients Served

340+ Businesses Protected

98% Client Satisfaction

Leadership Team

The people behind our consultancy services

Richard Hargreaves

Founder and Principal Consultant

Emma Blackwood

Head of Training and Development

Michael Torres

Senior Security Analyst

Catherine Shaw

Client Relations Manager

Ready to discuss how we can help protect your financial security?

Get in Touch

This website provides general information about ATM security practices. Individual results and circumstances may vary. The guidance offered does not constitute financial advice and should not be treated as a substitute for professional consultation. Always contact your bank directly if you suspect fraudulent activity on your account.

About Serraclaug