GDPR Compliance

Last updated: November 2024

Serraclaug is committed to ensuring that your personal data is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we comply with data protection legislation and your rights as a data subject.

Data Controller

Serraclaug is the data controller for the personal data collected through this website and our services. This means we are responsible for deciding how your personal data is processed and for ensuring it is handled in compliance with data protection law.

Contact details:
Serraclaug
47 Chancery Lane
London, WC2A 1PL
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so. The lawful bases we rely upon include:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as when submitting an enquiry form.
• Contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests.
• Legal Obligation: Where we need to comply with a legal obligation.

Your Data Protection Rights

Under UK GDPR, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service if requests are manifestly unfounded or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.

Right to Object to Processing

You have the right to object to our processing of your personal data under certain conditions, particularly when we are relying on legitimate interests as our lawful basis.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Exercising Your Rights

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receiving it. If your request is complex or we receive a large number of requests, we may extend this period by a further two months, in which case we will inform you of the extension and the reasons for it.

We may need to request specific information from you to help us confirm your identity and ensure we are providing information to the right person.

Data Security

We have implemented appropriate technical and organisational measures to secure your personal data against accidental loss, destruction, or damage, and against unauthorised access, use, modification, or disclosure.

These measures include:

• Secure storage systems with access controls
• Encryption of data in transit
• Regular security assessments and updates
• Staff training on data protection responsibilities
• Clear policies and procedures for handling personal data

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Different retention periods apply to different types of data based on legal and business requirements.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If circumstances require us to transfer data internationally, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Changes to This Information

We may update this GDPR compliance information from time to time. We encourage you to periodically review this page for the latest information on our data protection practices.

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first at [email protected].