Serraclaug - Privacy Policy

Last updated: November 2024

Serraclaug ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serraclaug.live and use our services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data: When you submit an enquiry through our website, we collect personally identifiable information such as your name, email address, and any additional information you choose to provide in the message field.

Service Selection: We record which of our services you express interest in, enabling us to provide relevant information and follow-up.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.

How We Use Your Information

We use the information we collect for various purposes, including:

To respond to your enquiries and provide the services you request
To send you information about our services that may be of interest
To improve our website and services based on usage patterns
To maintain records of our communications and consultations
To comply with legal obligations and protect our rights

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Consent: When you submit an enquiry form, you consent to us processing your data to respond to your request
Legitimate Interests: We may process data where it is in our legitimate business interests to do so, provided these interests are not overridden by your rights
Contractual Necessity: Processing may be necessary for the performance of a contract with you or to take steps at your request before entering into a contract

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For enquiry data, we typically retain records for three years following your last interaction with us. Client records relating to completed services may be retained for up to seven years in accordance with professional and legal requirements.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who assist in operating our website and business, subject to confidentiality agreements
If required by law or to respond to legal process
To protect our rights, privacy, safety, or property

Your Rights

Under UK data protection law, you have rights including:

Access: You can request copies of the personal data we hold about you
Rectification: You can ask us to correct inaccurate or incomplete data
Erasure: You can ask us to delete your personal data in certain circumstances
Restriction: You can ask us to restrict the processing of your data
Objection: You can object to our processing of your data
Portability: You can request transfer of your data to another party

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Serraclaug
47 Chancery Lane
London, WC2A 1PL
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.